At SmsFactory, we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our services. This notice applies to all services offered by SmsFactory, including our SMS messaging platform and any related services. Please read this Privacy Notice carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Notice.

Information We Collect

We may collect several types of information from and about users of our services, including:

• Personal Information: This is information that can be used to identify you as an individual, such as your name, email address (contact@sms-factory.com), phone number, postal address, billing information (e.g., credit card details), and any other information you provide to us directly.
• Usage Data: This is information about how you use our services, including the types of messages you send, the frequency of your messages, the recipients of your messages (including their phone numbers), message content (where applicable and permitted by law), IP addresses, browser type, operating system, device information, and other usage statistics. We collect this information through server logs, cookies, and similar tracking technologies.
• Account Information: This includes information related to your SmsFactory account, such as your username, password, account settings, and communication preferences.
• Customer Support Information: If you contact us for customer support, we may collect information about your inquiry, including your contact information and details about the issue you are experiencing.

How We Use Your Information

We may use the information we collect for various purposes, including:

• To Provide and Manage Our Services: This includes creating and managing your account, processing your payments, sending you service-related messages (e.g., account notifications, security alerts), and providing customer support.
• To Send SMS Messages: We use your information, and the information you provide to us about your recipients, to deliver SMS messages as part of our service.
• To Improve Our Services: We use usage data to analyze trends, monitor the performance of our services, diagnose technical problems, and develop new features and functionality.
• To Communicate with You: We may use your contact information to send you marketing communications (where permitted by law and with your consent), newsletters, or other information about our services that we think may be of interest to you. You can opt-out of receiving marketing communications at any time.
• For Compliance and Legal Purposes: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our terms of service; to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and to detect, prevent, or otherwise address fraud, security, or technical issues.

How We Disclose Your Information

We may disclose your information in the following circumstances:

• To Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• To Twilio: As a reseller of Twilio’s services, we necessarily share information with Twilio to enable the sending and receiving of SMS messages. This includes recipient phone numbers, message content (where applicable), and usage data. Twilio’s use of your information is governed by its own privacy policy.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
• In Connection with a Business Transaction: If SmsFactory is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• With Your Consent: We may share your information with third parties for other purposes with your explicit consent.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption to protect sensitive information, such as your password and billing information.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Data Retention: We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights and Choices

You may have certain rights regarding your personal information, depending on your location and applicable laws. These rights may include:

• Access: You may have the right to access the personal information we hold about you.
• Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You may have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection to Processing: You may have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at contact@sms-factory.com.

Children’s Privacy

Our services are not intended for children under the age of [Insert Age – e.g., 13, 16, 18]. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately at contact@sms-factory.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any material changes by posting the new Privacy Notice on our website and updating the “Effective Date” at the top of this notice. You are advised to review this Privacy Notice periodically for any changes.

Contact Us

If you have any questions about this Privacy Notice, please contact us at contact@sms-factory.com.